BO: Kevin O'Brien PO: Kevin O'Brien TO: Kevin O'Brien Others: UITS
UMassOnline's Technology Team's mission is to "identify, develop and support technology-based services and systems beyond the resources of individual institutions as well as those services and systems that would be replicated on each campus." A portion of that support is provided by monitoring the systems using 3rd party software that provides Alerts & Notifications to our stakeholders when there is an issue with a system that is hosted by UMassOnline (or a 3rd party host that we use to provide a system or service to you).
UMassOnline's community of Alert & Notification recipients (see above) receive Alerts & Notifications when there is an issue with a supported system. In addition, they receive monthly reports indicating uptime percentage, availability and performance.
UMassOnline currently holds the license for AlertSite (system used to provide Alert & Notification service) for internal team members. If you are interested in obtaining a Read-Only account to access AlertSite, please submit a ticket here.