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Definition


JIRA is an Issue Tracking System currently being used by UMassOnline Technology Team. Currently running version 6.0.4

Stakeholders


BO: Kevin O'Brien

PO: Kevin O'Brien
TO: Kevin O'Brien
Others: UMassOnline Technology Team

Background


JIRA provides issue tracking and project tracking for UMassOnline.

Combining a clean, fast interface for capturing and organizing issues with customizable workflows, OpenSocial dashboards and a pluggable integration framework, JIRA is the perfect fit at the center of your team.

Utilization


UMassOnline Team is currently utilizing JIRA to track their projects, tasks, services and system issues.

Community


JIRA and the family of Atlassian products has a wide user base and a devout community of followers. More information can be found here. 

Performance and Availability


JIRA is monitored for Performance and Availability through AlertSite. Monthly information can be found here.

Costs


Both licensing and hosting are paid to Atlassian (Invoices attached)

System/ServiceCostDateInvoice
JIRA 500 Users: Academic License Upgrade from 100 Users$3,000.0022 Jan 2013AT-719357
JIRA 100 Users: Academic License$2,00002 Apr 2012AT-409573
JIRA Hosted 50 Users (Annual Payments) Upgrade$770.0005 Dec 2011AT-352441
JIRA Hosted 25 Users (Annual Payments) Upgrade$3,000.0008 Sep 2011AT-312669
JIRA Hosted 10 Users (Monthly Payments) Renewal$150.0011 Aug 2011AT-302057
JIRA Hosted 10 Users (Monthly Payments) Renewal$150.0011 Jul 2011AT-289901
JIRA Hosted 10 Users (Monthly Payments) Renewal$150.0013 Jun 2011AT-279386
JIRA Hosted 10 Users (Monthly Payments) Renewal$150.0011 May 2011AT-268285
Contegix Hosting$4,949.70  
Staffing   
Indirect Costs   
TOTAL   

 

 

JIRA Application Support


Support for this platform on a grand scale would come from Atlassian directly (since they would be the host, they would support in a similar method in which they support our Confluence installation). Support of the deployed environment, including (but not limited to) account creation, Group management, Issue tracking, reporting, etc., would be provided by UMassOnline.

JIRA Hosting and Hosting Support

Hosting for JIRA is provided by Contegix. Contegix provides support for JIRA hosting via an online ticketing system and via email which ties into their internal ticketing system. Currently Contegix will accept tickets from the Tech Team staff (Stefanie Henderson, Tim Lambert, Patrick Masson and Kevin O'Brien).

Training


General JIRA training would be provided on a train the trainer method. Members of the UMassOnline Team would be trained by Atlassian, and would then pass that knowledge on to other team members. There is also a wealth of information on JIRA available through blogs, forums and a wide user community who work to support the platform. 

Current Status