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Description

According to the Contegix website, "Contegix is a custom and strategic cloud computing and managed hosting company that lifts the burden of technology off your shoulders, giving you peace of mind via reliability, flexibility and 24/7 world-class support."

Engagements

UMOL currently hosts Atlassian Confluence and JIRA with Contegix.

Hosting information for Confluence through Contegix can be found here.

Master Service Agreement

UMOL currently has a MSA in place for Atlassian Confluence and JIRA. Discussions regarding the contract language are archived here.

Billing and Invoicing

The following represent all invoices and billing from this partner across all services, purchases, consulting, etc. Please visit the specific Confluence pages for invoices and billing relevant to specific services or systems.

Contacts and Support

Contegix provides support via on online ticketing system. Currently Contegix will accept tickets from the Tech Team staff.

Disaster Recovery

Recovery Time Objective (RTO)Recovery Point Objective (RPO)Data Allowance
7 days1 dayUp to 3 TB

 

 

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