Definition
The UMassOnline Technology Team employs the use of several email addresses to conduct business. Most of these email addresses are filtered into JIRA, while others are used to boiunce back requests and direct students/faculty to the appropriate help desk with no manual intervention.
Stakeholders
BO: Kevin O'Brien
PO: Kevin O'Brien
TO: Kevin O'Brien
Background
UMassOnline Team
- Campus Community
Costs
Business Continuity Strategy
Support
General Technical Support for all Systems and Services can be found here.
- Support Levels
- Support Processes
- Support Resources
This email address is used in case of an issue with Network/UITS that prevents mail from being sent via Exchange. It is typically used in case of emergency.
This email address is the default email address for the UMassOnline Technology Team. Currently the email address has a bounce back associated with it that directs the user to their institution specific Help Desk page in Confluence.
This email address is used to log into and receive notifications from Behind the Blackboard which feed directly into JIRA.