The UMassOnline Technology Team employs the use of several email addresses to conduct business. Most of these email addresses are filtered into JIRA, while others are used to boiunce back requests and direct students/faculty to the appropriate help desk with no manual intervention.
BO: Kevin O'Brien PO: Kevin O'Brien TO: Kevin O'Brien
This email address is the default email address for the UMassOnline Technology Team. Currently the email address has a bounce back associated with it that directs the user to their institution specific Help Desk page in Confluence.