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Definition

The UMassOnline Technology Team employs the use of several email addresses to conduct business. Most of these email addresses are filtered into JIRA, while others are used to boiunce back requests and direct students/faculty to the appropriate help desk with no manual intervention. 

Stakeholders

BO: Kevin O'Brien
PO: Kevin O'Brien
TO: Kevin O'Brien

Background

Community

  • UMassOnline Team

  • Campus Community

Costs

  • Included with UITS

Business Continuity Strategy

Support

General Technical Support for all Systems and Services can be found here.

  • Support Levels
  • Support Processes
  • Support Resources

DoNotReply@UMassOnline.net Blackboard Learn Accounts


First Name Last Name Sorted Ascending OrderEmail Available 
administratorBlackboardAdministratordonotreply@umassonline.net
admin_qccBlackboard LearnSupport (QCC)donotreply@umassonline.net
btb_qccBTBSupport (QCC)donotreply@umassonline.net
btb_supportBTBSupport (SysAdmin)donotreply@umassonline.net
btb_umaBTBSupport (UMA)donotreply@umassonline.net
admin_umaBlackboard LearnSupport (UMA)donotreply@umassonline.net
admin_umbBlackboard LearnSupport (UMB)donotreply@umassonline.net
btb_umbBTBSupport (UMB)donotreply@umassonline.net
admin_umdBlackboard LearnSupport (UMD)donotreply@umassonline.net
btb_umd BTBSupport (UMD)donotreply@umassonline.net
btb_umlBTBSupport (UML)donotreply@umassonline.net
admin_umlBlackboard LearnSupport (UML)donotreply@umassonline.net
admin_umolBlackboard LearnSupport (UMOL)donotreply@umassonline.net
btb_umwBTBSupport (UMW)donotreply@umassonline.net
admin_witBlackboard LearnSupport (WIT)donotreply@umassonline.net
btb_witBTBSupport (WIT)donotreply@umassonline.net
admin_wsuBlackboard LearnSupport (WSU)donotreply@umassonline.net
btb_wsuBTBSupport (WSU)donotreply@umassonline.net

 

UMOLTechTeam@gmail.com


This email address is used in case of an issue with Network/UITS that prevents mail from being sent via Exchange. It is typically used in case of emergency. 

Support@UMassOnline.net


This email address is the default email address for the UMassOnline Technology Team. Currently the email address has a bounce back associated with it that directs the user to their institution specific Help Desk page in Confluence. 

bblearnissues@gmail.com

 


This email address is used to log into and receive notifications from Behind the Blackboard which feed directly into JIRA.

System/Service Status

PRODUCTION

Associated Services/Systems

Interested Campus Utilization

  • UMassOnline

Integration

 

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