Email Addresses

Definition

The UMassOnline Technology Team employs the use of several email addresses to conduct business. Most of these email addresses are filtered into JIRA, while others are used to boiunce back requests and direct students/faculty to the appropriate help desk with no manual intervention. 

Stakeholders

BO: Kevin O'Brien
PO: Kevin O'Brien
TO: Kevin O'Brien

Background

Community

• UMassOnline Team

• Campus Community

Costs

• Included with UITS

Business Continuity Strategy

Support

General Technical Support for all Systems and Services can be found here.

• Support Levels
• Support Processes
• Support Resources

DoNotReply@UMassOnline.net Blackboard Learn Accounts

First Name	Last Name	Email	Available
administrator	Blackboard	Administrator	donotreply@umassonline.net
admin_qcc	Blackboard Learn	Support (QCC)	donotreply@umassonline.net
btb_qcc	BTB	Support (QCC)	donotreply@umassonline.net
btb_support	BTB	Support (SysAdmin)	donotreply@umassonline.net
btb_uma	BTB	Support (UMA)	donotreply@umassonline.net
admin_uma	Blackboard Learn	Support (UMA)	donotreply@umassonline.net
admin_umb	Blackboard Learn	Support (UMB)	donotreply@umassonline.net
btb_umb	BTB	Support (UMB)	donotreply@umassonline.net
admin_umd	Blackboard Learn	Support (UMD)	donotreply@umassonline.net
btb_umd	BTB	Support (UMD)	donotreply@umassonline.net
btb_uml	BTB	Support (UML)	donotreply@umassonline.net
admin_uml	Blackboard Learn	Support (UML)	donotreply@umassonline.net
admin_umol	Blackboard Learn	Support (UMOL)	donotreply@umassonline.net
btb_umw	BTB	Support (UMW)	donotreply@umassonline.net
admin_wit	Blackboard Learn	Support (WIT)	donotreply@umassonline.net
btb_wit	BTB	Support (WIT)	donotreply@umassonline.net
admin_wsu	Blackboard Learn	Support (WSU)	donotreply@umassonline.net
btb_wsu	BTB	Support (WSU)	donotreply@umassonline.net

UMOLTechTeam@gmail.com

This email address is used in case of an issue with Network/UITS that prevents mail from being sent via Exchange. It is typically used in case of emergency. 

Support@UMassOnline.net

This email address is the default email address for the UMassOnline Technology Team. Currently the email address has a bounce back associated with it that directs the user to their institution specific Help Desk page in Confluence. 

bblearnissues@gmail.com

This email address is used to log into and receive notifications from Behind the Blackboard which feed directly into JIRA.