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Scope of Services

  • How does your campus want to use Helix Media Server?
    • The Online Graduate Education Program is designed around a DVD for F2F. Wheelock wants to digitize content then add to streaming server.
  • Who would be using the Helix Media Server? (Department/school/group/etc.)
    • Online Graduate Education Program to start; may look into Library's needs as project may grow into Library putting more DVDs online (digital archives as Wheelock moves into hybrid courses)
  • Will you be using Helix Media Serverin Blackboard Learn, or other LMS/integration?
    • An integration into Moodle is welcomed but not necessary.
  • How many faculty/students are you anticipating will be using Helix Media Server?
    • Unknown
  • When would you like to begin using Helix Media Server?
    • Prior to FALL 2013 semester
  • Do you currently use a similar Helix Media Server? Or is this a new Helix Media Serveryou'd like to use?
    • No
  • What other technical considerations should we know about?
    • Wheelock is interested in learning about LDAP authentication.
    • Size of content is currently unknown.
    • Necessary file type is unknown.
    • It is unknown who is digitize the content. (Publisher?)

Service Level

  • What type of technical support is required in using Helix Media Server?
    • Wheelock support staff will work through UMOL staff
  • End User Support
    • Work through Wheelock support staff;; HELIX Support site
  • Estimate number of incidents for year
    • Unknown at this time

Technical Contacts




Jennifer Willingham MacLeod

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