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Institutional Information


UMass Amherst has partnered with UMassOnline to obtain hosting services, application management, integration services, technical support, contract management, vendor relationship management and web development for a variety of academic and administrative technologies used by the Continuing and Professional Education department of UMass Amherst.

Supported Systems


Supported Services


Supported Building Blocks


Building BlockStatusSupport Level (UMassOnline)Licensee
WileyPlusPRODUCTIONIntegration/Configuration 
PearsonPRODUCTIONIntegration/Configuration 
McGraw HillPRODUCTIONIntegration/Configuration 
Atomic Learning

PRODUCTION

Integration/Configuration 
Echo360

PRODUCTION

Integration/Configuration

 
Add Class PRODUCTIONIntegration/Configuration 
Bb BLTI Link PRODUCTIONIntegration/Configuration 
Bb Collaborate PRODUCTIONIntegration/Configuration 
Bb Mobile Assesment PRODUCTIONIntegration/Configuration 
Flickr PRODUCTIONIntegration/Configuration 
MH Connect and Create DynamicPRODUCTIONIntegration/Configuration 
MH Connect and Create ExamPRODUCTIONIntegration/Configuration 
MH Connect and Create HomeworkPRODUCTIONIntegration/Configuration 
MH Connect and Create LearnSmartPRODUCTIONIntegration/Configuration 
MH Connect and Create PracticePRODUCTIONIntegration/Configuration 
MH Connect and Create QuizPRODUCTIONIntegration/Configuration 
MHCAMPUS ElibraryPRODUCTIONIntegration/Configuration 
Oscelot Basic LTI PRODUCTIONIntegration/Configuration 
OWL Link PRODUCTIONIntegration/Configuration 
Pearson PRODUCTIONIntegration/Configuration 
Slideshare PRODUCTIONIntegration/Configuration 
WileyPlus PRODUCTIONIntegration/Configuration 
Wimba Live ClassroomPRODUCTIONIntegration/Configuration 
Wimba PodcasterPRODUCTIONIntegration/Configuration 
Wimba Voice BoardPRODUCTIONIntegration/Configuration 
Wimba Voice EmailPRODUCTIONIntegration/Configuration 
Wimba Voice PresentationPRODUCTIONIntegration/Configuration 
YouTubePRODUCTIONIntegration/Configuration 

 

Campus Specific Tools/Integrations


  • SPIRE
  • LDAP Authentication
  • Moodle

Hosting


System/ServiceHost/VendorStatus
Blackboard LearnUniversity Information Technology Services (UITS)PRODUCTION
Blackboard VistaUniversity Information Technology Services (UITS)

EOL

Blackboard CollaborateBlackboard SAAS Hosting

PRODUCTION

WimbaBlackboard SAAS Hosting

EOL

Atlassian ConfluenceContegixPRODUCTION
Atlassian JIRAContegixPRODUCTION
System MonitoringPingdom

PRODUCTION

System AlertsStatusPage.io

PRODUCTION

 

UMassOnline Roles & Responsibilities


NameTitleRole

Lambert, Tim

Lead Application & Integration Specialist
  • Application Management
  • Provide Integration Support
Scott, RyanLearning Management System Support Specialist
  • Blackboard Learn Administrator Support
Kevin O'BrienPrincipal Application Specialist
  • Technology Operations Management
  • Administrative Tool Support
Phil SaulnierSenior Applications Developer
  • Building Block Development
  • Website Development
Henderson, StefanieNIFTI Human 
Finance 

 

Service Level Agreements & Customer Service Agreements


UMassOnline and UITS Customer Service Agreement for Blackboard Learn

Blackboard Learning Management System Partner Institution Scope of Services

Help Desk Information & Resources


The University of Massachusetts (via UMassOnline) has contracted with Pearson Embanet Help Desk Services for their Continuing Education Departments support of Blackboard and related online learning technologies. 

Service Levels

End User Support: Pearson Embanet is dedicated to providing students with Tier 1 technical support for Blackboard Learn and related technologies. When necessary, tickets are routed to the Campus Help Desk for further assistance.

Faculty Support: Pearson Embanet is dedicated to providing faculty with Tier 1 technical support for Blackboard Learn and related technologies. When necessary, tickets are routed to the Campus Help Desk for further assistance.

Availability: 24/7/365

 

Contacts


 

 

 

Institutional JIRA Activity


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