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Institutional Information


UMass Amherst has partnered with UMassOnline to obtain hosting services, application management, integration services, technical support, contract management, vendor relationship management and web development for a variety of academic and administrative technologies used by the Continuing and Professional Education department of UMass Amherst.

Supported Systems


Supported Services


Supported Building Blocks


Building BlockStatusSupport Level (UMassOnline)Licensee
WileyPlus
PRODUCTION
Integration/Configuration
Pearson
PRODUCTION
Integration/Configuration
McGraw Hill
PRODUCTION
Integration/Configuration
Atomic Learning

PRODUCTION

Integration/Configuration
Echo360

PRODUCTION

Integration/Configuration


Add Class
 PRODUCTION
Integration/Configuration
Bb BLTI Link
 PRODUCTION
Integration/Configuration
Bb Collaborate
 PRODUCTION
Integration/Configuration
Bb Mobile Assesment
 PRODUCTION
Integration/Configuration
Flickr
 PRODUCTION
Integration/Configuration
MH Connect and Create Dynamic
PRODUCTION
Integration/Configuration
MH Connect and Create Exam
PRODUCTION
Integration/Configuration
MH Connect and Create Homework
PRODUCTION
Integration/Configuration
MH Connect and Create LearnSmart
PRODUCTION
Integration/Configuration
MH Connect and Create Practice
PRODUCTION
Integration/Configuration
MH Connect and Create Quiz
PRODUCTION
Integration/Configuration
MHCAMPUS Elibrary
PRODUCTION
Integration/Configuration
Oscelot Basic LTI
 PRODUCTION
Integration/Configuration
OWL Link
 PRODUCTION
Integration/Configuration
Pearson
 PRODUCTION
Integration/Configuration
Slideshare
 PRODUCTION
Integration/Configuration
WileyPlus
 PRODUCTION
Integration/Configuration
Wimba Live Classroom
PRODUCTION
Integration/Configuration
Wimba Podcaster
PRODUCTION
Integration/Configuration
Wimba Voice Board
PRODUCTION
Integration/Configuration
Wimba Voice Email
PRODUCTION
Integration/Configuration
Wimba Voice Presentation
PRODUCTION
Integration/Configuration
YouTube
PRODUCTION
Integration/Configuration


Campus Specific Tools/Integrations


  • SPIRE
  • LDAP Authentication
  • Moodle

Hosting


System/ServiceHost/VendorStatus
Blackboard LearnUniversity Information Technology Services (UITS)
PRODUCTION
Blackboard VistaUniversity Information Technology Services (UITS)

EOL

Blackboard CollaborateBlackboard SAAS Hosting

PRODUCTION

WimbaBlackboard SAAS Hosting

EOL

Atlassian ConfluenceContegix
PRODUCTION
Atlassian JIRAContegix
PRODUCTION
System MonitoringPingdom

PRODUCTION

System AlertsStatusPage.io

PRODUCTION


UMassOnline Roles & Responsibilities


NameTitleRole
Lead Application & Integration Specialist
  • Application Management
  • Provide Integration Support
Learning Management System Support Specialist
  • Blackboard Learn Administrator Support
Principal Application Specialist
  • Technology Operations Management
  • Administrative Tool Support
Senior Applications Developer
  • Building Block Development
  • Website Development
Finance


Service Level Agreements & Customer Service Agreements


Blackboard Learning Management System Partner Institution Scope of Services

Help Desk Information & Resources


The University of Massachusetts (via UMassOnline) has contracted with Pearson Embanet Help Desk Services for their Continuing Education Departments support of Blackboard and related online learning technologies. 

Service Levels

End User Support: Pearson Embanet is dedicated to providing students with Tier 1 technical support for Blackboard Learn and related technologies. When necessary, tickets are routed to the Campus Help Desk for further assistance.

Faculty Support: Pearson Embanet is dedicated to providing faculty with Tier 1 technical support for Blackboard Learn and related technologies. When necessary, tickets are routed to the Campus Help Desk for further assistance.

Availability: 24/7/365


Contacts




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