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Institutional Information


 

Supported Systems


Supported Services


Supported Building Blocks


Building Block
Status
Support Level (UMassOnline)
Licensee
PearsonPRODUCTIONIntegration/Configuration 
McGraw HillPRODUCTIONIntegration/Configuration 
Blackboard MobilePRODUCTIONIntegration/Configuration 
Cengage Learning MindLinks Building BlocksPRODUCTIONIntegration/Configuration 
Chalk and TilePRODUCTIONIntegration/Configuration 
i>clickerPRODUCTIONIntegration/Configuration 
McGraw Hill Connect and CreatePRODUCTIONIntegration/Configuration 
SafeAssignPRODUCTIONIntegration/Configuration 
WileyPlusPRODUCTIONIntegration/Configuration 
Add ClassPRODUCTIONIntegration/Configuration 
Atomic LearningPRODUCTIONIntegration/Configuration 
Bb BLTI LinkPRODUCTIONIntegration/Configuration 
Bb CollaboratePRODUCTIONIntegration/Configuration 
Bb Mobile AssesmentPRODUCTIONIntegration/Configuration 
FlickrPRODUCTIONIntegration/Configuration 
MH Connect and Create DynamicPRODUCTIONIntegration/Configuration 
MH Connect and Create ExamPRODUCTIONIntegration/Configuration 
MH Connect and Create HomeworkPRODUCTIONIntegration/Configuration 
MH Connect and Create LearnSmartPRODUCTIONIntegration/Configuration 
MH Connect and Create PracticePRODUCTIONIntegration/Configuration 
MH Connect and Create QuizPRODUCTIONIntegration/Configuration 
MHCAMPUS ElibraryPRODUCTIONIntegration/Configuration 
MHCAMPUS SIMNETPRODUCTIONIntegration/Configuration 
MHCAMPUS TegrityPRODUCTIONIntegration/Configuration 
Oscelot Basic LTIPRODUCTIONIntegration/Configuration 
OWL LinkPRODUCTIONIntegration/Configuration 
PearsonPRODUCTIONIntegration/Configuration 
Prezi TrainingPRODUCTIONIntegration/Configuration 
SCORMPRODUCTIONIntegration/Configuration 
SCORM EnginePRODUCTIONIntegration/Configuration 
SlidesharePRODUCTIONIntegration/Configuration 
TurnitinPRODUCTIONIntegration/Configuration 
UMass Boston VoiceThreadPRODUCTIONIntegration/Configuration 
VoiceThreadPRODUCTIONIntegration/Configuration 
WileyPlusPRODUCTIONIntegration/Configuration 
Wimba Live ClassroomPRODUCTIONIntegration/Configuration 
Wimba PodcasterPRODUCTIONIntegration/Configuration 
Wimba Voice BoardPRODUCTIONIntegration/Configuration 
Wimba Voice EmailPRODUCTIONIntegration/Configuration 
Wimba Voice PresentationPRODUCTIONIntegration/Configuration 
Writing TipsPRODUCTIONIntegration/Configuration 
YouTubePRODUCTIONIntegration/Configuration 

 

Campus Specific Tools/Integrations


Hosting


System/Service
Host
Status
Blackboard LearnBlackboard Managed HostingPRODUCTION
Blackboard CollaborateBlackboard SAAS HostingIN DEVELOPMENT
Atlassian ConfluenceContegixPRODUCTION
Atlassian JIRAContegixPRODUCTION
System MonitoringPingdomPRODUCTION
System AlertsStatuspage.io

 

UMassOnline Roles & Responsibilities


Name
Title
Role

Tim Lambert

Lead Application & Integration Specialist
  • Application Management
  • Provide Integration Support
Ryan ScottLearning Management System Support Specialist
  • Blackboard Learn Administrator Support
Kevin O'BrienPrincipal Application Specialist
  • Technology Operations Management
  • Administrative Tool Support
Phil SaulnierSenior Applications Developer
  • Building Block Development
  • Website Development
Stefanie HendersonNIFTI Human 
Han Z. AungFinance 
Stacey EdwardsBusiness Relations 

 

Service Level Agreements & Customer Service Agreements



 

Help Desk Information & Resources


The University of Massachusetts (via UMassOnline) has contracted with Pearson Embanet Help Desk Services for their Continuing Education Departments support of Blackboard and related online learning technologies. 

Service Levels

End User Support: Pearson Embanet is dedicated to providing students with Tier 1 technical support for Blackboard Learn and related technologies. When necessary, tickets are routed to the Campus Help Desk for further assistance.

Faculty Support: Pearson Embanet is dedicated to providing faculty with Tier 1 technical support for Blackboard Learn and related technologies. When necessary, tickets are routed to the Campus Help Desk for further assistance.

Availability: 24/7/365

 

Contacts


Name
Title
Role
   
   
   

 

 

 

Institutional JIRA Activity


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