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What is Confluence?

Confluence is a wiki. You can use it to collaborate on writing and sharing content with your team. Your team can be as small or as big as you like. It could encompass the whole world. Your content can be as simple or as rich as you like. It can be just words, or you can add images, diagrams, activity streams, web service integration and more

In a nutshell, a wiki is a piece of software that runs on a server. It publishes web pages that you can read via a web browser such as Mozilla Firefox, Google Chrome or Microsoft Internet Explorer. The thing that makes wiki pages different from other web pages is the edit button. Provided that you have the right permissions, you can edit the page, save your changes, and the updates will be visible to other people immediately.

Confluence provides extra functionality that transforms it into a social collaboration platform:


Why should you consider using Confluence?

  • Collaboratively author or edit documents
  • Work on a project with people distributed across UMass, the campuses, or the world!
  • Make information easily accessible on the web
  • Store departmental information and/or team documentation
  • Control who has access to your information
  • Manage revisions

Confluence 5 Documentation

Documentation for Confluence 5 is provided by Atlassian. For items that are specific to UMassOnline's Confluence 5 instance, documentation will be created.
Click here to access Confluence 5 Documentation

Notifications and Recommendations

The wiki will send you updates and notifications of changes to pages you are assocciated with. This might be because you created or edited the page; you might have added yourself as a Watcher or been added by someone else. You will also get them if you comment on a page. The type of notification you receive and it's regularity can be changed from your user profile.

To access your profile and change your settings:

  1. Click on your user name (top right of browser).
  2. Select Profile.
  3. You should now see a row of words that start with Profile and Network. The second to last of these is Settings.
  4. Click on Settings.
  5. Now click on Email.
  6. You should now see a number of options that are greyed out.
  7. Now scroll down to the bottom of the page and click on the Edit button.
  8. You should now be able to deselect or select any of the options you want to change.
  9. When you've finished, press Submit to finish the process.

In-Application Notifications (Workbox)

This page is about the notification-and-task dialog, known as the Confluence 'workbox', which drops down when you choose the icon  the Confluence page header.

Do you want to manage your notification email messages instead? See Atlassian Confluence.

Managing your notifications in the Confluence workbox

The workbox displays all notifications collected from Confluence page watches, shares and mentions. You can view your notifications and convert them to personal tasks. Use the inline actions to reply to comments, like a comment or page, or watch a page. Follow the links in a notification to open the relevant page or blog post.

The workbox displays your notifications and your personal tasks in separate tabs.

To manage your notifications:

  1. Choose the notification-and-task icon  in the Confluence page header.
    • You can use the keyboard shortcut: Type g then n. (When in the Confluence editor, click outside the editor pane before pressing the keyboard shortcut keys.)
    • The icon above shows that you have 3 unread notifications.

  2. Choose the notifications icon: 
  3. Choose a notification from the list, to see the notification details. Now you can do the following:
    • Choose a link or Open to open the related page, blog post, or comment. The page will open in a new tab in your browser.
    • Choose Like or Unlike to let people know that you like, or have stopped liking, a page, blog post, or comment.
    • Choose Watch or Stop Watching to receive notifications, or stop receiving notifications, about a page or blog post.
    • Choose Reply to respond to a comment inline, within the workbox.
    • Choose the 'add task' icon  to flag a notification as a task. The notification will remain in the notification list too.

Commonly used Add-Ons

  • LucidChart: This macro allows for Confluence users to create online diagrams and flow charts.
  • JIRA: There are several macros available that allow you to display JIRA information in a Confluence page. 
  • ScrollOffice: This plugin allows you upload Microsoft Word templates into Confluence so that you are able to produce professionally styled documents that you can build together as a team. 
  • Team Calendars: This plugin allows you to create calendars, add people to events, set JIRA project due dates, and display it all in Confluence. Calendars can also be exported and viewed/modified in your desktop calendaring program.

Having a problem that you can't find the answer to?

UMassOnline leverages Atlassian JIRA to help track issues and bugs having to do with the Systems and Services that we support. If you are experiencing an issue and cannot find the answer in the documentation, please raise a Support Request using JIRA.

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