Versions Compared


  • This line was added.
  • This line was removed.
  • Formatting was changed.





Contact Me Regarding...

Image Removed Stefanie Henderson

With over fifteen years of technical experience, Stefanie brings her passion for e-learning, web technology, and instructional design to UMassOnline.Prior to joining UMassOnline in 2005, Stefanie worked as a web developer at the University of Massachusetts Medical School in Worcester, MA. There she developed and designed numerous web sites for the University's internet and intranet as well as for the public sectors of Commonwealth Medicine. While at the Medical School, Stefanie led monthly training sessions on using the campus-wide content management system. She also served as a computer technology instructor for the Office of Outreach Programs teaching computer skills to under-represented and disadvantaged health care students.
Stefanie holds an M.Ed. in Instructional Design from the University of Massachusetts Boston and a Bachelor of Arts in Studio Art from the University of Massachusetts Amherst.

Senior Product and Portfolio Manager

The Product & Portfolio Manager is accountable for removing disorder and fostering understanding so as to enable deliverables associated with UMassOnline's portfolio of services and systems. The Product & Portfolio Manager acts as a buffer between UMassOnline Product Owners and the UMassOnline Tech Team, ensuring that the Needs Identification Framework for Technology Innovation (NIFTI) process is run as intended and refactored as needed. The key role of the Product & Portfolio Manager is to protect the UMassOnline Tech Team and keep its members focused on tasks related to the continuous improvement and innovation of UMassOnline's services and systems. The Product & Portfolio Manager also helps Product Owners maximize productivity by, broadly, fostering transparency, cultivating collaboration, ensuring openness, and specifically, maintaining a product backlog, collecting and sharing feedback, promoting the release plan, etc.

  • New Technologies
  • Enhancements to current Systems and Services

Image Modified

Tim Lambert
grew up in southern England and after finishing school and an apprenticeship in Carpentry and Joinery, he came to America. In 1997, he enrolled at Bunker Hill Community College, graduating with an Associates Degree in Media Technology.

While he was at Bunker Hill, he produced promotional materials and instructor media for the learning environment. He also provided support for the Video Conferencing systems used in the Distance Learning department, transitioning the video conferencing systems from a fiber ring to an ATM based system and then to an IP and ISDN system. The Bunker Hill Online environment has become one of the most successful in the Massachusetts State and Community College system. Tim set up, maintained and customized this system along with providing support to staff, instructors, and students.

Tim also has worked as a freelance media producer. He negotiated an independent contract with McGraw Hill to design and produce two interactive CDs for a new line of English as Second Language textbooks.

Tim joined UMassOnline at the beginning of 2007. He is married and has two young sons.

Lead Applications Specialist

As part of the UMassOnline technology team, the Lead Applications Specialist provides management and support for UMassOnline's academic technologies. Primary responsibilities focus on support, development and administrative efforts enabling support and integration within UMassOnline's portfolio of academic tools, applications and systems, as well as with various campus resources. Secondary responsibilities include scheduled and ad hoc reporting from various sources including the learning management system. In addition, the Application & Integration Support Lead provides back up and support to other UMassOnline technical staff across the entire portfolio of UMassOnline services and systems. This role also works closely with UMassOnline’s contracted vendors, external service providers and supported campuses to ensure the accessibility of supported systems, and continuity in service.

Image Modified

Scott, Ryan

Learning Management System Support Specialist

UMassOnline, the University of Massachusetts’ online education consortium, is widely recognized as a global leader in online education. UMassOnline requires an experienced Blackboard Administrator to support all aspects of UMassOnline's online learning applications as well as other strategic technology initiatives. The ideal candidate must have the ability to quickly learn and become proficient in diverse applications and systems. This individual will also possess strong analytical, organizational and communication skills. Working effectively and collaboratively with University partners and vendors is a key, as well.

As part of the UMassOnline technology team, the Learning Management System Support Specialist works closely with the entire UMassOnline team to support UMassOnline's complete e-learning application portfolio as well as the technologies that supports them. This role acts as the first point of contact between UMass and Hosted Campuses who require support for e-learning applications. This position also works closely with UMassOnline’s contracted vendors and external providers to ensure the stability of supported systems and continuity in service.

Image Modified

Phil Saulnier

Principal Applications Developer


Image Modified

Kevin O'Brien comes to the UMassOnline family from the Bose Corporation
one of the nation's most prominent names in home theater and professional audio where he was responsible for product and technical support within the Advanced Technical Group. With several years' experience troubleshooting and supporting a wide variety of complex systems, combined with his customer-first attitude,
is a welcomed addition to a very talented team of technical support specialists within UMassOnline. As the Principal Applications Specialist, he is responsible for providing support to UMassOnline's internal team and external clients regarding Knowledge Management, Ticketing System and a variety of other applications.

Kevin is a graduate of Expression College for Digital Arts and currently lives with his wife and 2 kids in Shrewsbury, Massachusetts.

Principal Applications Specialist

As part of the UMassOnline technology team, the Principal Applications Specialist provides management and support for all internal team applications as well as operational management to advance the features and functionality of various administrative and business applications. This role works closely with UMassOnline’s contracted vendors and external providers to ensure the stability of supported systems and continuity in service. In addition, the Principal Applications Specialist works direclty with UITS to measure service levels, reports on service level agreements, determine service windows and manage much of the processes surrounding the relationship that UITS has with UMassOnline.

  • AlertSite System Monitoring
  • Wordpress