Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Definition


UMassOnline currently provides an Alerts and Notification service for several supported systems including:

Stakeholders

BO: Kevin O'Brien
PO: Kevin O'Brien
TO: Kevin O'Brien
Others: UITS

Background


UMassOnline's Technology Team's mission is to "identify, develop and support technology-based services and systems beyond the resources of individual institutions as well as those services and systems that would be replicated on each campus." A portion of that support is provided by monitoring the systems using 3rd party software that provides Alerts & Notifications to our stakeholders when there is an issue with a system that is hosted by UMassOnline (or a 3rd party host that we use to provide a system or service to you).

Utilization

Alerts & Notifications are configured for the the following applications:

SystemGroups Alerted (Email)Phone Alerts
Blackboard Vista

UMOL.BbVista.Alerts at umassonline.net

support at umassonline.net

se-umol at umassp.edu

UMassOnline On-Call Staff

Patrick Driscoll

Jeff Marshall

Blackboard Learn Script

UMOL.BbLearn.WorkingGroup at umassonline.net

support at umassonline.net

Catherine_Kendrick at uml.edu

se-umol at umassp.edu

UMassOnline On-Call Staff

Patrick Driscoll

Jeff Marshall

Blackboard Learn Ping

UMOL.BbLearn.Alerts at umassonline.net

support at umassonline.net

Catherine_Kendrick at uml.edu

se-umol at umassp.edu

UMassOnline On-Call Staff

Patrick Driscoll

Cathy Kendrick

Jeff Marshall

Bret Holloway

Blackboard Learn Mobile Server

support at umassonline.net

se-umol at umassp.edu

UMOL.BbMobile.Alerts at umassonline.net

UMOL On Call Tech
UMassOnline.net & Log-in Pages

support at umassonline.net

psaulnier at umassonline.net

 
Confluencekobrien at umassonline.net

UMOL On Call Tech

Kevin O'Brien

JIRAkobrien at umassonline.net

UMOL On Call Tech

Kevin O'Brien

Helix Universal Media Server

helix at umassonline.net

HelixUsers at umassonline.net

 
OWL

UMass Amherst

Support at umassonline.net

 
All SystemsAlertSite Project (JIRA)UMOL On Call Tech

 

Community


UMassOnline's community of Alert & Notification recipients (see above) receive Alerts & Notifications when there is an issue with a supported system. In addition, they receive monthly reports indicating uptime percentage, availability and performance. 

Costs


 

Licensing


UMassOnline currently holds the license for AlertSite (system used to provide Alert & Notification service) for internal team members. If you are interested in obtaining a Read-Only account to access AlertSite, please submit a ticket here.

Support


Support for Alerts & Notifications (specific to UMassOnline) is provided by UMassOnline and AlertSite. If you require assistance with AlertSite, please create a ticket by clicking here.

Current Status


Gadget
isConfiguredtrue
preferencesrules=%257B%2522providers%2522%253A%255B%257B%2522provider%2522%253A%2522streams%2522%252C%2522rules%2522%253A%255B%257B%2522rule%2522%253A%2522key%2522%252C%2522operator%2522%253A%2522is%2522%252C%2522value%2522%253A%255B%2522MONITORING%2522%255D%252C%2522type%2522%253A%2522select%2522%257D%255D%257D%252C%257B%2522provider%2522%253A%2522issues%2522%252C%2522rules%2522%253A%255B%255D%257D%252C%257B%2522provider%2522%253A%2522wiki%254095df1e27-cb0b-3f97-9838-458cd275ca05%2522%252C%2522rules%2522%253A%255B%255D%252C%2522disabled%2522%253Atrue%257D%255D%257D&refresh=15&numofentries=10&title=AlertSite%2520Activity%2520Stream&isConfigured=true&isReallyConfigured=true
numofentries10
authorUMassOnline
widthauto
refresh15
isReallyConfiguredtrue
rules%7B%22providers%22%3A%5B%7B%22provider%22%3A%22streams%22%2C%22rules%22%3A%5B%7B%22rule%22%3A%22key%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22MONITORING%22%5D%2C%22type%22%3A%22select%22%7D%5D%7D%2C%7B%22provider%22%3A%22issues%22%2C%22rules%22%3A%5B%5D%7D%2C%7B%22provider%22%3A%22wiki%4095df1e27-cb0b-3f97-9838-458cd275ca05%22%2C%22rules%22%3A%5B%5D%2C%22disabled%22%3Atrue%7D%5D%7D
titleAlertSite%20Activity%20Stream
urlhttps://jira.umassonline.net/rest/gadgets/1.0/g/com.atlassian.streams.streams-jira-plugin:activitystream-gadget/gadgets/activitystream-gadget.xml