PO: Kevin O'Brien TO: Kevin O'Brien Others: UMassOnline Technology Team
JIRA provides issue tracking and project tracking for UMassOnline.
Combining a clean, fast interface for capturing and organizing issues with customizable workflows, OpenSocial dashboards and a pluggable integration framework, JIRA is the perfect fit at the center of your team.
UMassOnline Team is currently utilizing JIRA to track their projects, tasks, services and system issues.
Support for this platform on a grand scale would come from Atlassian directly (since they would be the host, they would support in a similar method in which they support our Confluence installation). Support of the deployed environment, including (but not limited to) account creation, Group management, Issue tracking, reporting, etc., would be provided by UMassOnline.
Hosting for JIRA is provided by Contegix. Contegix provides support for JIRA hosting via an online ticketing system and via email which ties into their internal ticketing system. Currently Contegix will accept tickets from the Tech Team staff (Stefanie Henderson, Tim Lambert, Patrick Masson and Kevin O'Brien).
General JIRA training would be provided on a train the trainer method. Members of the UMassOnline Team would be trained by Atlassian, and would then pass that knowledge on to other team members. There is also a wealth of information on JIRA available throughblogs,forumsand awide user communitywho work to support the platform.